Terms & Conditions
By using this website, and/or placing an order through this web site, you acknowledge and agree to be bound by all of the terms and conditions ("Terms") stated herein. If you do not agree to these terms, do not place and order from this site. We reserve the right to change these terms at any time without notice to you. We will post all changes to this website. Your continued purchase of the Product constitutes your acceptance to the new Terms.
If you are under the age of 18 please leave this Site immediately. By entering this Site, you represent that you are at least 18 years of age.
The Product should not be used by anyone under the age of 18 or anyone who is pregnant, nursing, or breastfeeding. Information and statements regarding product have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. . The Product is not intended as a "stop smoking" or "quit smoking" device; instead the Product provides an alternative to smoking by supplying nicotine through a personal atomizing device. Nicotine, even in low doses, can have a number of potentially harmful side effects. I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that the products listed on this website are not intended or to be used to treat any type of medical condition.
PLEASE NOTE that IF YOU ARE A RESIDENT OF OREGON, YOU MAY NOT PURCHASE THE PRODUCT
2. PURCHASING THE PRODUCT
Upon placing your first order for the Product you will be enrolled in Regal Refill Program. Regal Cigs will send you a Starter Kit which includes one extended battery, one wall charger, one USB charger, one cigarette case, 5 nicotine cartomizers, and an instruction manual. All you pay for is shipping at a rate of $9.95 (USD)(occasional promotional rates may apply). As a member of the Program, you have 14 days to try the Product (the Trial Period). Please note that delivery time is subtracted from your Trial Period, and will reduce the number of days allocated to your Trial Period. If the Product is not right for you call 1-888-822-5977 during the Trial Period to cancel. Otherwise, at the end of your Trial Period your credit card will be charged $119.95 (USD) for the Product you already received. Then 45 days from your initial order of the Product (and every 30 days thereafter), you will be sent a new supply of the Refills containing 10 cartomizers, (A total of 400 cigarettes worth) and your credit card will be charged $89.95 + $4.95 shipping (the Monthly Fee). The sale of product is banned in the following: Linn County, Iowa; Town of North Allebororo, MA; South Hadley, MA; San Francisco, CA.
Foreign Transaction Fee: Occasionally RegalCigs uses international banks for credit card processing. Some Issuing banks (the bank your credit card card is tied to) charge small fees for processing offshore. These may show up as "Int Fee", "Foreign Transaction Fee," or something similar. These fees are charged by your bank, not RegalCigs.
You hereby authorize Regal Cigs (or its partners, affiliates and/or agents) to charge your credit card the Monthly Fee until you cancel your Membership..
3. CANCELLATION/ REFUND POLICY
If you decide our product is not for you simply give us a call at (888) 822-5977 no later than 11:59 P.M. ET (Eastern Time) on or before the 14th day from your original order date. If you cancel your order, your postage and packing fee will not be refunded.
In order for refunds to be issued, product must be sent back to us at the provided address within 30 days of ordering. No item will be accepted for return if it is not accompanied by a valid RMA number. An RMA number can be obtained by calling Customer Service at (888) 822-5977 within the return period. All Product returns must be sent to Regal Cigs at 8601 W Washington St #200 Tolleson, AZ 85353. Refunds will not be given on packages marked "Return To Sender" or returned without a valid RMA attached. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. The items must be returned in the same condition as received. Any damaged product may void issuance of refund.
If you fail to cancel prior to the expiration of the Trial Period or you fail to return the starter kit with an RMA number within the 30 days of ordering, your credit card will be charged $99.95 for the Product that was shipped to you.
PLEASE NOTE THAT THERE IS A 20% RESTOCKING FEE ON ALL RETURNED PRODUCTS.
4. Regal One Year Warranty
We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material or workmanship for a period of one year from the original purchase date. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your Regal pack, battery, or charger, simply call customer service at 1-888-822-5977 to obtain a Return Merchandise Authorization (RMA). Place the RMA number and the item(s) to be exchanged in a padded envelope, and mail it to us at Regal Cigs Returns, 8601 W Washington St #200
Tolleson, AZ 85353
Please allow 1-2 weeks for processing.
NOTE: All exchange requests MUST be accompanied by an RMA number, be received within one year from the date of the original order, and include all items to be exchanged . We reserve the right to refuse any exchange request that does not meet these requirements. We recommend that you return your product via traceable mail as we do not take any responsibility for undelivered exchanges.
All content included on this website, including but not limited to text, graphics, logos, button icons, images, and audio clips, digital downloads, and data compilations, is the property of Regal Cigs and is protected by United States and international copyright laws.
6. Third Party Sites
Regal Cigs may allow third parties to advertise on the website. Please be aware that Regal Cigs is not responsible for the business and privacy practices of these other sites. Regal Cigs encourages you to be aware of this when you leave the website and to read the legal notices and privacy policies of each and every website you visit. The website also contains links to other websites on the Internet that are owned and operated by third parties. Regal Cigs does not control the information, products or services available on these third party websites. The inclusion of any link does not imply endorsement by Regal Cigs of the applicable website or any association with the website’s operators. Because Regal Cigs has no control over such websites and resources, you agree that Regal Cigs is not responsible or liable for the availability or the operation of such external websites, for any material located on or available from any such websites or for the protection of your data privacy by third parties. You agree that Regal Cigs shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such site or any such dealings or promotions.
Upon request by Regal Cigs, you agree to defend, indemnify, and hold harmless Regal Cigs and its affiliates, their employees, contractors, agents, representatives, officers, directors, co-branders, content licensors and/or other partners from all liabilities, claims, and expenses, including without limitation attorneys fees that arise from: (a) your use of the website or the Products; and/or (b) your breach of these Terms and the terms of the Program. Regal Cigs reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Regal Cigs in asserting any available defenses.
8. Limitation on Liability and Disclaimer of Warranties
By using this web site, placing an order, or participating in the auto delivery program, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind. Whether based in contract, tort, strict liability or otherwise, resulting from any use of the web site, the auto delivery program, or any product or service offered on this web site, any failure or delay by us in connection with the web site, the auto delivery program, or any product or service offered on this web site, the performance or non-performance of the web site, the auto delivery program, or any product or service offered on this web site by us, even if we have been advised of the possibility of damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your information. Regal Cigs MAKES NO WARRANTY THAT THE WEBSITE OR THE PRODUCT OFFERED ON THE WEBSITE: (A) WILL MEET YOUR REQUIREMENTS; (B) WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED; (C) WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) WILL HAVE SECURITY METHODS EMPLOYED THAT WILL BE SUFFICIENT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE WEBSITE, OR AGAINST INFRINGEMENT; AND/OR (E) WILL BE ACCURATE OR RELIABLE. THE WEBSITE AND THE PRODUCT OFFERED ON THE WEBSITE MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS.
Regal Cigs LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Choice of Law and Arbitration Provision
Any dispute arising out of or related to these Terms, which cannot be resolved by negotiation will be settled by binding arbitration in accordance with the J.A.M.S Arbitration Rules and Procedures. The arbitration will be held in Denver, CO. The costs of arbitration, including the fees and expenses of the arbitrator, will be borne by the party initiating the action unless the arbitration award provides otherwise. Each party will bear the cost of preparing and presenting its case. The parties agree that the arbitrator has no power or authority to make awards or issue orders of any kind except as expressly permitted by these Terms, and in no event does the arbitrator have the authority to make any award that provides for punitive or exemplary damages. The award may be confirmed and enforced in any court of competent jurisdiction. These Terms shall be treated as though it were executed and performed in Denver, CO and shall be governed by and construed in accordance with the laws of the State of Colorado (without regard to conflict of law principles).10. Contact Information
If you have any questions about these Terms, please feel free to contact us at 1-888-822-5977 or for faster service email us email@example.com.
Hours of Operation: Mon.-Fri. 6:00am-12:00am EST, Sat-Sun.9:00am - 6:00pm
1835A S. Centre City Parkway, Suite 166
Escondido, CA 92025